FAQ: Frequently asked questions & answers in connection with Covid-19 and hotel accommodation
A resounding YES. The well-being, health and safety of all our guests is the highest priority for our company. Since the beginning of the spread of the coronavirus (COVID-19), we have been following the recommendations of the national and international health authorities (WHO and CDC) and consistently implementing all measures in the areas of prevention, hygiene and protection.
Yeah, anytime. However, breakfast in the morning will be a little different than usual. We are constantly testing new forms of presentation and service procedures in order to provide our guests with an enjoyable breakfast experience, naturally in compliance with all hygiene regulations.
In our hotels hygiene and cleanliness have always had a high priority. Within the framework of COVID-19, these were again adapted to the recommendations of the health authorities and the Robert Koch Institute. These include: Strict guidelines for the hand hygiene of our team members, especially before eating, preparing food and after using the bathroom. An increased cleaning intensity of our rooms and suites as well as increased hygiene controls. Regular disinfection of exposed surfaces such as door handles, card terminals and lift buttons with antibacterial liquids. The provision of additional disinfectant dispensers and disposable towels in all public areas and the associated toilets. The wearing of protective masks and gloves in direct contact with guests. Compliance with procedures for handling sick colleagues.
The cleaning intensity was increased and supplemented by increased hygiene controls. These include: Our chambermaids are provided with mouth and nose masks and gloves on a daily basis. Disinfection of exposed surfaces such as door handles, operation of the television, toilets/flushers, taps, hairdryers and other room equipment is carried out daily. Towels are wrapped directly in protective foil after cleaning. The glass toothbrush cups are replaced by shrink-wrapped plastic toothbrush cups for single use.
On request, the room cleaning can be cancelled completely for the duration of your stay. In this way we ensure that nobody enters your room.
In selected hotels you can check in and out using the Hotelbird app. To do this, the free app must be installed on your smartphone. Simply download it from the Apple Store or Google Play.
For the physical check-in and check-out process, we have equipped all hotels with security devices to reduce direct guest contact to a minimum. These include: Plexiglas devices at the reception, distance markings on the floor to maintain a safe distance, key cards in a separate box that are disinfected and cleaned for reuse. Regular disinfection of card terminals for cashless payments.
All hotels were provided with information about COVID-19 and corresponding instructions. In each hotel there is a COVID-19 specialist who has trained all team members to deal with this situation on site and is also the first point of contact for emergencies.